Term and Conditions

Last Updated: [Insert Date]

Welcome to The Flexi Tops Sales Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website theflexitops.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. Our Store & Target Audience

The Flexi Tops Sales Store specializes in premium Italian-crafted wardrobe essentials for fashion-conscious individuals who appreciate quality craftsmanship and sophisticated style. Our collections include bottoms, dresses, jumpsuits, sweaters, and other contemporary apparel designed for modern lifestyles.

2. User Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations
• Use the website only for lawful purposes
• Not engage in any fraudulent activities or misuse our services

3. Products & Services

3.1 Product Descriptions

We strive to accurately display our products through descriptions and images. However, slight variations in color or texture may occur due to monitor settings. All measurements are approximate.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene reasons, items from our Essentials category (basic undergarments and intimate apparel) cannot be returned unless faulty.

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4.4 Sales Tax

Applicable sales tax will be added to your order total where required by law.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 International Shipping

We ship worldwide except certain Asian countries and remote regions. International customers are responsible for any customs duties or taxes.

5.4 Delivery Issues

Please contact the carrier first for delivery issues. If unresolved, contact us at [email protected].

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of receipt. Items must be:

• Unworn, unwashed, and in original condition
• With all tags attached
• In original packaging with proof of purchase

6.2 Return Process

1. Email [email protected] within 15 days of receiving your order
2. Wait for Return Merchandise Authorization (RMA) number
3. Package items securely with all tags and documentation
4. Ship to our returns center using a trackable service

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

6.4 Exchanges

Exchanges are processed after we receive your return. You’ll receive tracking information when your exchange ships.

6.5 Damaged or Defective Items

Contact us immediately with photos of the damage. We’ll arrange replacement or refund and provide a prepaid return label if needed.

7. Intellectual Property

All content on our website (logos, text, graphics, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, The Flexi Tops Sales Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms, please contact us at:

The Flexi Tops Sales Store
2530 American Drive
Long Beach, US 39560
Email: [email protected]