At The Flexi Tops Sales Store, we are committed to providing premium Italian-crafted wardrobe essentials with exceptional service. Please review our shipping and returns policies below to ensure a seamless shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to accommodate your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking information

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes tracking information

International Shipping

We ship worldwide, excluding certain Asian countries and remote regions not served by our carriers. International customers are responsible for any customs duties or taxes imposed by their country.

Returns & Exchanges

We want you to be completely satisfied with your sophisticated apparel purchase. If you’re not happy with your order, we offer a straightforward returns process.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging and proof of purchase required
  • Customers are responsible for return shipping costs unless the return is due to our error

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • All items from our Essentials category (basic undergarments and intimate apparel)
  • Any items with removed tags or signs of wear

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Refunds are processed within 3-5 business days after we receive your return at our facility
  • Refunds will be issued to the original payment method within 7-10 business days after approval
  • Original shipping fees are non-refundable
  • For exchanges: We will process your exchange once we receive your return. You’ll receive a confirmation email with tracking information when your exchange ships

Note: Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Flexi Tops Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund / Exchange for (specify alternate product if exchanging)]

I confirm that the item(s) are unworn, unwashed, and in their original condition with all tags attached.

Please provide instructions for completing this return.

Best regards,

[Your Full Name]
[Your Contact Information]

International Returns

The same return policy applies for international returns (excluding certain Asian and remote regions not served). Customers are responsible for all return shipping costs and any applicable customs duties or taxes. We cannot refund original shipping costs for international orders.

Contact Us

Our customer service team is happy to assist with any questions about our shipping or returns policies. Contact us at:

  • Email: [email protected]
  • Mail: The Flexi Tops Sales Store, 2530 American Drive, Long Beach, US 39560

Please note: This policy may be updated periodically to reflect changes in our operations.