At The Flexi Tops Sales Store, we take pride in delivering premium Italian-crafted wardrobe essentials. We want you to be completely satisfied with your purchase of our sophisticated apparel. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • A proof of purchase must be provided

Note: For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Essentials category items (basic undergarments and intimate apparel)
  • Any items with removed tags or signs of wear

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package your items – Securely pack the items in their original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective item. Original shipping fees are non-refundable.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refunds will be issued to the original payment method within 7-10 business days after approval
  • Exchanges will be processed once we receive your return. You will receive a confirmation email with tracking information when your exchange ships

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Flexi Tops Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specify alternate product if exchanging)] I confirm that the item(s) are unworn, unwashed, and in their original condition with all tags attached. Please provide instructions for completing this return. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For international returns (excluding certain Asian and remote regions not served), the same return policy applies. Customers are responsible for all return shipping costs and any applicable customs duties or taxes. We cannot refund original shipping costs for international orders.

Questions?

Our customer service team is happy to assist with any questions about our returns policy. Contact us at [email protected] or by mail at:

The Flexi Tops Sales Store
2530 American Drive
Long Beach, US 39560

Please note: This policy may be updated periodically to reflect changes in our operations. Last updated: [Insert Date]