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At The Flexi Tops Sales Store (“we”, “us”, or “our”), we are committed to protecting your privacy while delivering premium Italian-crafted wardrobe essentials. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theflexitops.com.
1. Information We Collect
We collect information to provide seamless service and enhance your shopping experience:
- Personal Information: Name, email address, shipping/billing address, payment details (processed securely through our payment partners), and phone number when you make a purchase or create an account.
- Transaction Data: Purchase history, product preferences, and cart information to fulfill your orders and improve our product offerings.
- Technical Data: IP address, browser type, device information, and cookies to optimize website performance and security.
- Communication Data: Correspondence with our customer service team at [email protected].
2. How We Use Your Information
Your data enables us to deliver the sophisticated service matching our Italian craftsmanship:
- Process transactions with our secure payment systems (Visa, MasterCard, JCB, PayPal)
- Ship orders to your provided address (excluding certain Asian and remote regions)
- Send order confirmations and service communications
- Improve our product selection of bottoms, dresses, jumpsuits, and premium essentials
- Prevent fraud through advanced detection systems
- Provide mobile-optimized browsing as part of our premium service
3. Data Sharing & Disclosure
We treat your information with the same care as our Italian fabrics:
- Service Providers: Trusted partners for payment processing (PayPal), shipping, and IT services under strict confidentiality agreements.
- Legal Compliance: When required by law or to protect our rights, always minimizing disclosure.
- Business Transfers: In case of merger or acquisition, with notice and continued privacy protection.
- Never Sold: We do not sell your personal information to third parties.
4. Data Storage & Security
We implement security measures reflecting our commitment to excellence:
- 256-bit SSL encryption for all transactions (same as financial institutions)
- Secure servers with restricted access
- Regular security audits
- Automatic deletion of full payment details after processing
- Data retention only as long as necessary for business or legal requirements
5. Your Rights
You have control over your information:
- Access, correct, or request deletion of your personal data
- Opt-out of marketing communications
- Request data portability
- Withdraw consent where applicable
- Lodge complaints with data protection authorities
Contact [email protected] to exercise these rights. We respond within 30 days.
6. Cookies & Tracking Technologies
We use cookies to enhance your experience with our premium products:
- Essential Cookies: For secure checkout and core functionality
- Performance Cookies: To analyze visits to our dresses, tops, and other product pages
- Functional Cookies: Remember your preferences for sizes or styles
- Advertising Cookies: For personalized promotions (opt-out available)
Manage cookies through your browser settings or our cookie consent banner.
7. International Data Transfers
As we serve customers globally (excluding certain regions), data may be transferred internationally with appropriate safeguards.
8. Children’s Privacy
Our sophisticated apparel is marketed to adults. We do not knowingly collect data from children under 16.
9. Policy Updates
We may update this policy to reflect changes in our Italian-inspired operations. Significant changes will be notified via email or website notice.
10. Contact Us
For privacy inquiries, contact our customer service team:
Email: [email protected]
Postal: 2530 American Drive, Long Beach, US 39560
Note: For security, never email full payment details. Our team will guide you through secure alternatives.