About Our Products
What styles of clothing does The Flexi Tops offer?
We specialize in premium, Italian-crafted wardrobe essentials with thoughtful design details. Our collections include:
- Versatile tops (Button-Ups, Tees & Tanks, Sweaters)
- Italian Dream Denim (Jeans, Shorts, Skirts)
- Effortless dresses (Dresses, Jumpsuits & Playsuits)
- Comfortable essentials (Sweatpants, Sweatshirts & Capelets)
- Coordinated Sets for easy styling
Are your fabrics high quality?
Absolutely. We source premium European fabrics known for their durability and comfort. Our Italian-crafted collections are designed to transition seamlessly from work to weekend while maintaining their shape and quality wash after wash.
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For our signature tapered silhouettes, we recommend checking your measurements against the chart rather than relying on standard sizing. If you’re between sizes or need styling advice, our customer service team at [email protected] is happy to help.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
To ensure quick processing, orders are prepared within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping ($12.95 USD): Delivery in 10-15 business days via DHL or FedEx
- Free Standard Shipping: For orders over $50 USD, delivered in 15-25 business days via EMS
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package in real-time through the carrier’s website using your tracking number.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays may occur with international shipping. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact us at [email protected] and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Our minimalist approach means no complicated forms or hidden fees.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide simple return instructions. Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days.
Do you offer exchanges?
Currently, we process returns only. For a different size or color, please place a new order and return the original item following our return process.
What if my item arrives damaged?
We take great care in packaging your orders, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Account & Services
How do I join your Style Community?
Subscribe to our emails at the bottom of any page! You’ll get first access to limited-time deals, styling tips, and occasional free express shipping promotions.
Where is your company located?
Our operations are based at:
2530 American Drive, Long Beach, US 39560
Though we design with Italian craftsmanship, all orders ship from our Long Beach facility for faster delivery to our global customers.
2530 American Drive, Long Beach, US 39560
Though we design with Italian craftsmanship, all orders ship from our Long Beach facility for faster delivery to our global customers.
How can I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24 hours during business days.
